Shipping policy

At Smile Haven, we’re committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• All orders are processed within 1–2 business days after payment is confirmed.
• Orders are processed Monday through Friday, excluding public holidays.
• Once your order has been processed, it will be prepared for shipment and handed over to our delivery partner.

Shipping & Delivery

• Estimated shipping time is 3–5 business days after your order has been processed.
• We offer countrywide delivery, ensuring customers across the country can receive their orders.
• Total estimated delivery time is typically 4–7 business days from the date your order is placed.

Please note that delivery times are estimates and may vary due to weather conditions, high order volumes, or courier delays beyond our control.

Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation or tracking information (where available) to help you monitor your delivery.

Delivery Address

Customers are responsible for providing accurate shipping information at checkout. Delays or failed deliveries resulting from incorrect or incomplete addresses may require additional time or charges to resolve.

Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable or the address provided is incorrect, our team or delivery partner may contact you to arrange a new delivery.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of delivery with your order number and photos (if applicable). We will work to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or our shipping policy, please contact our customer support team. We’re happy to assist you and ensure your Smile Haven experience is a positive one.